Shipping policy

DELIVERY AND COLLECTION
Delivery (including delivery charges and timescales) 

Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. We charge £5 deliver for orders up to 2kg in weight and provide free delivery for orders over £50 in value, method of delivery is at our discretion. We aim to dispatch all orders within 48 hours unless an element of personalisation is required when we will advise upon timelines.
 

Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.

Free delivery applies within the UK for all products from taylor made therapies for orders over £50 online in a single order delivered to a single address. The basket value is calculated inclusive of any other promotions. 

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Your Right to  Withdrawal” section on the website and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).